A sophisticated platform built on Google Cloud and Vertex AI that supports both deterministic flow-based dialogs and generative playbooks. Handles voice and text interactions across channels, multilingual input/output, sentiment analysis, fallback generative responses, and integrates with contact center infrastructure via playbooks and data stores.
An intelligent voice receptionist serving SMEs in Australia designed to manage calls, schedule bookings, reply to inquiries, and trigger follow-up actions. Offers CRM integration, custom voice agents, secure transcripts, and 24/7 availability.