ZenDesk

Provider: ZenDesk

AI Agents - Essential: Included with all Zendesk Suite and Support plans, this tier allows for quick deployment of AI agents that utilize generative AI to provide instant, on-brand responses based on your knowledge base. Its ideal for businesses seeking to automate responses to frequently asked questions and achieve up to 30% automation rates AI Agents - Advanced: Available as an add-on, this tier encompasses all features of the Essential level and introduces advanced functionalities. These include the creation of complex conversation flows that combine generative AI with scripted responses, API access for integration with external systems, and comprehensive analytics for performance monitoring. This tier is suited for organizations with high support volumes or complex automation needs, aiming to automate over 80% of interactions.

Per automated resolutions/month